• Download our app on your smartphone from App Store or Google Play.
  • Register in our app.
  • If you want to rent a moped - attach pictures of your driving license.
  • If you want to rent a scooter - you can skip this step.
  • Choose the method of payment and pay the activation fee through:
  • Adding a payments card or topping up your account via available pre-paid channels.
How to register?
  • Localize the nearest moped on a map and book it for free.
  • You have 15 free minutes to reach the moped.
  • Start the moped through a button in the app.
  • Open the box with the green button (on the right-hand side of the handlebar), put on a hygienic cap and a helmet.
  • Close the box and start the ride.
  • After the ride, park the moped anywhere in the designated zone visible on the map in the application, remembering to do it in accordance with the regulations.
  • Put the helmet in the box and place the moped on the centre foot.
  • Finish using the moped with a button in the app.
How to use mopeds?
  • Localize the nearest scooter on a map and book it for free.
  • You have 15 free minutes to reach the scooter.
  • Start the engine through a button in the app.
  • After the ride, park the scooter anywhere in the designated zone visible on the map in the application, remembering to do it in accordance with the regulations.
  • Finish using the scooter with a button in the app.
How to use scooters?
  • Blinkee.city mopeds can be used by anyone who meets the following conditions:
  • If a person is 18 years old or older,
  • If a person holds a valid driving license of any category, if they were 18 years old in 2013 or later.
  • A person has an ID, if they were 18 years old before 2013.
  • If a person registers in our system and sends us scans or copies of both sides of documents mentioned above.
  • If a person adds any payment card in our app or use the pre-paid option
Who can use the blinkee.city electric mopeds rented for minutes?

Blinkee.city scooters can be used by anyone who meets the following condotions:

  • is a registered user, who has an active account
  • is 18 years old or older.
Who can use the blinkee.city electric scooters rented for minutes?

Documents’ validation and account activation takes up to several minutes.

How long does it take to validate the documents and activate the account?

No, all steps are completed in the application, i.e. starting the moped and ending the rental by clicking the appropriate button in the application.

Do I need keys to start a moped? Where do I find them?

A moped can be parked anywhere in the service zone, which is visible on a map in the application and on our website. The service zone is an area marked green on the map.
According to traffic regulations, a vehicle can be left on a pavement if there is 1.5 m of a passageway and a distance of 15 m from a pedestrian crossing and a bus stop. Parking is not allowed in closed housing estates, in parks, under bridges and on flyovers. Within a housing estate, parking is allowed only in designated areas.

Where can I park a moped?

A scooter can be parked anywhere in the service zone, which is visible on a map in the application and on our website. The service zone is an area marked purple on the map. The vehicle may be left on the pavement if it does not hinder pedestrian traffic and in places intended for bicycle parking. Parking is not allowed in closed housing estates, on bicycle paths, at entrances to buildings such as fire brigade headquarters or hospital.

Where can I park a scooter?

You can ride a scooter on pavements. If there is no pavement, it is acceptable to ride on the roadside or the extreme part of the roadway. According to traffic regulations, a scooter cannot be used on bicycle paths.

Where can I ride a scooter?

All mopeds are intended for 2 people (except for vehicles in Hungary).

A scooter can be used only by one person at a time.

Can I ride with a passenger?

Yes, every moped has at least 1 helmet in the box. Please contact your country's support line.

Is a moped equipped with a helmet?

To take a helmet out of the box, the moped has to be activated. Then, the box can be unlocked with a green button on the right-hand side under the throttle.

How to take out a helmet?

You can use your own helmet. However, remember that riding without a helmet is dangerous and illegal.

Do I have to use a blinkee.city helmet?

The lights of a moped and a scooter are always on – they are activated automatically when starting the vehicle. In the case of a moped, the user has the possibility to set the lights to full beam or low beam.

How to turn on the lights?

Before renting, after clicking the vehicle icon on the map, you will see its current range in kilometres. After the battery runs out, the vehicle will not stop suddenly, but it will gradually loose speed. Knowing the range of a vehicle, a user can ride a vehicle with low battery to another one that is fully charged.

What happens if the battery runs out while I'm driving?

After selecting “Stopover” option in the app, the vehicle will be switched off, but it will be constantly connected to the user’s account, so that it will not be rented by another person. The stopover cost is 9 grosz per minute.

What is a stopover and what is its cost?

Our scooters are fully electric, which means that the sound of an engine cannot be heard. If, after activating the vehicle in the app, the lights are on, the scooter is ready to go.

Why doesn't the scooter activate?

Our mopeds are fully electric, which means that the sound of an engine cannot be heard. If, after activating the vehicle in the app, the lights are on, the moped is ready to go.

Why doesn't the moped activate?

The I, II and III switch is speed control gears. We recommend using the III gear while driving.

What are the switches I, II, III and D or R in the moped for?

We have 1.2 kW and 3.1 kW mopeds in our fleet, but they both move at a maximum speed of 45 km/h, which is imposed by law.

What is the power of mopeds and what speed do they reach?

Leaving the designated zone is allowed and the rental cost stays the same. However, before leaving the zone you need to remember to make sure that the vehicle’s range is enough for the planned route and the way back. Finishing the rental outside of the designated zone is possible, but is connected to additional fee. To know more please read the price list.

What happens if I go outside the designated zone?

We reccomend having a phone that is able to make calls from.
In such case, the vehicle will not turn off. In order to finish using it, log in to the application using another device or contact us using another person's phone.
Outside Customer Service working hours, the customer should secure the vehicle in such a way that it is not stolen or damaged, for example at home. You should then report this information urgently by contacting us during business hours.

What happens if the battery of my phone runs out while I'm driving?

No. A scooter is not a vehicle allowed to ride on bicycle paths.

Can I ride a scooter on bicycle paths?

No. A moped is a motor vehicle and can only be used on roads.

Can I ride a moped on bicycle paths?

According to the Polish law, no registration certificate or document proving the validity of the third party liability insurance policy is required during a police control.

Does a moped have documents required during police control?

In case of accident/theft/fire, user is obliged to contact the relevant services and blinkee.city team at +48 (22) 290 25 25

What do I do when during my ride an accident happens?

If users use blinkee.city vehicles according to the their purpose and regulations, they will not be charged with any financial penalties. More details can be found in the regulations.

Can a user of blinkee.city scooters be charged with financial penalties?

In case of any problems, please contact:
by phone: +48 (22) 290 25 25 or
by chat available on the website http://blinkee.city and Facebook or
by email to contact.pl@blinkee.city

Who can I contact in case of any problems?

Yes. All persons over 60 years of age and students can get a 15% discount on all trips (in case of students, after sending us a scan or a photo of their current student ID). There are also some occasional discounts, which are granted to all users. Details can be found on our Social Media (Instagram, Facebook).

Are there any discounts applicable?

Log in to the blinkee.city application

  • In the menu choose the tab: “Promotion codes”.
  • Enter the appropriate character string in the “discount code” box. Remember that each discount code can be used only once.
  • Your minute account balance will be credited with the amount corresponding to the discount code.
How to use the “promotion codes” tab?

Go to your blinkee.city app and open the "Documents" tab. Choose the right category for the document and then take pictures of it from the fornt and the back.
While adding a document please remember a few of the rules:

  • Dokument should be valid and in a good shape,
  • The picture and the information on the document have to be readable,
  • The document validating the right to driving a motor vehicle in Poland is: issued in Poland driving license and issued abroad - international driving license.
  • If you are 13 or older and want to use our bicycles remember about authorisation of your legal guardians.
How do I add documents and confirm my driving license to our vehicles?

Yes, there is a possibility of renting more than one vehicles from one acount at once.
Though the user takes the resposibility for every vehicle in the group rental.

Can I rent more than one vehicle on one account?

During registration you can choose the method of payment: Adding a payments card to the account; Topping up the account through available pre-paid channels.

How can I pay for the ride?

The maximum cost of rental is 89 zloty per day. Daily charge applies from 00:00 to 23:59.
If this amount is exceeded during the rental, further use of the vehicle will be free. Please note that you can change vehicles within the same vehicle group as part of the daily charge.

What is the daily charge?