FAQ

  • Download our application on your smartphone from the App Store or Google Play

  • Sign up for our blinkee.city application

  • If you would like to rent a moped, please attach photos of your document authorising you to ride it.

  • If you want to rent an electric scooter, you can skip this point.

  • Use the available payment methods – credit card or prepaid package – to activate your account.
How to register?
  • Locate the nearest moped on the map and book it for free. You have 15 free minutes to do so.
  • Start the vehicle using the button in the application.
  • Open the storage with the button located on the right side of the handlebars, put on the hygienic cap and helmet. Close the storage and go.
  • Once you have finished riding, park the moped anywhere in the designated zone shown on the map in the application, making sure to do so in accordance with the road regulations.
  • Put the helmet in the storage and place the moped on the centre stand.
  • Stop using your moped by pressing a button in the application.
How to use mopeds?
  • Localize the nearest scooter on a map and book it for free.
  • You have 15 free minutes to reach the scooter.
  • Start the engine through a button in the app.
  • After the ride, park the scooter anywhere in the designated zone visible on the map in the application, remembering to do it in accordance with the regulations.
  • Finish using the scooter with a button in the app.
How to use scooters?

Blinkee.city mopeds can be used by anyone who meets the following conditions:

  • is over 18 years of age,
  • holds a valid driving licence of any category if they turned 18 in 2013 or later,
  • holds an ID card if they turned 18 before 2013,
  • has an active account on the blinkee.city mobile application
Who can use the blinkee.city electric mopeds rented for minutes?

Blinkee.city scooters can be used by anyone who meets the following condotions:

  • is a registered user, who has an active account
  • is 18 years old or older.
Who can use the blinkee.city electric scooters rented for minutes?

Documents’ validation and account activation takes up to several minutes.

How long does it take to validate the documents and activate the account?

No, all steps are completed in the application, i.e. starting the moped and ending the rental by clicking the appropriate button in the application.

Do I need keys to start a moped? Where do I find them?

A moped can be parked anywhere in the service zone, which is visible on a map in the application and on our website. The service zone is an area marked green on the map.
According to traffic regulations, a vehicle can be left on a pavement if there is 1.5 m of a passageway and a distance of 15 m from a pedestrian crossing and a bus stop. Parking is not allowed in closed housing estates, in parks, under bridges and on flyovers. Within a housing estate, parking is allowed only in designated areas.

Where can I park a moped?

A scooter can be parked anywhere in the service zone, which is visible on a map in the application and on our website. The service zone is an area marked purple on the map. The vehicle may be left on the pavement if it does not hinder pedestrian traffic and in places intended for bicycle parking.Remember to park the scooter parallel to the road axis. Parking is not allowed in closed housing estates, private parkings, on bicycle paths, at entrances to buildings such as fire brigade headquarters or hospital.

Where can I park a scooter?

You can ride a scooter on pavements, bicycle paths and roadways (max 20 km / h). You can also ride a scooter on the pavement - at a speed "close" to the speed of a pedestrian, giving way to pedestrians.

Where can I ride a scooter?

All mopeds are intended for 2 people (except for vehicles in Hungary).

A scooter can be used only by one person at a time.

Can I ride with a passenger?

Yes, every moped has 2 helmets in the box.

Is a moped equipped with a helmet?

To take a helmet out of the box, the moped has to be activated. Then, the box can be unlocked with a green button on the right-hand side under the throttle.

How to take out a helmet?

You can use your own helmet. However, remember that riding without a helmet is dangerous and is also against the law. In addition, you will find hygiene caps in each storage, which you should put on before putting on the helmet.

Do I have to use a blinkee.city helmet?

The vehicle headlights are always on – they start automatically when the vehicle is started. For a moped, the rider has the choice of setting the headlights to high beam or low beam.

How to turn on the lights?

Before renting, after clicking the vehicle icon on the map, you will see its current range in kilometres. After the battery runs out, the vehicle will not stop suddenly, but it will gradually loose speed. Knowing the range of a vehicle, a user can ride a vehicle with low battery to another one that is fully charged.

What happens if the battery runs out while I'm driving?

After selecting “Stopover” option in the app, the vehicle will be switched off, but it will be constantly connected to the user’s account, so that it will not be rented by another person. The stopover cost is 9 grosz per minute.

What is a stopover and what is its cost?

Our scooters are fully electric, which means that the sound of an engine cannot be heard. If, after activating the vehicle in the app, the lights are on, the scooter is ready to go.

Why doesn't the scooter activate?

Our mopeds are fully electric, which means that the sound of an engine cannot be heard. If, after activating the vehicle in the app, the lights are on, the moped is ready to go.

Why doesn't the moped activate?

The I, II and III switch is speed control gears. We recommend using the III gear while driving.

What are the switches I, II, III and D or R in the moped for?

We have 1.2 kW and 3.1 kW mopeds in our fleet, but they both move at a maximum speed of 45 km/h, which is imposed by law.

What is the power of mopeds and what speed do they reach?

Leaving the designated zone is allowed and the rental cost stays the same. However, before leaving the zone you need to remember to make sure that the vehicle’s range is enough for the planned route and the way back. Finishing the rental outside of the designated zone is possible, but is connected to additional fee. To know more please read the price list.

What happens if I go outside the designated zone?

We reccomend having a phone that is able to make calls from.
In such case, the vehicle will not turn off. In order to finish using it, log in to the application using another device or contact us using another person's phone.
Outside Customer Service working hours, the customer should secure the vehicle in such a way that it is not stolen or damaged, for example at home. You should then report this information urgently by contacting us during business hours.

What happens if the battery of my phone runs out while I'm driving?

Yes. You can ride a scooter on bicycle paths.

Can I ride a scooter on bicycle paths?

No. A moped is a motor vehicle and can only be used on roads.

Can I ride a moped on bicycle paths?

According to the Polish law, no registration certificate or document proving the validity of the third party liability insurance policy is required during a police control.

Does a moped have documents required during police control?

In case of accident/theft/fire, user is obliged to contact the relevant services and blinkee.city team at +48 (22) 290 25 25

What do I do when during my ride an accident happens?

If users use blinkee.city vehicles according to their purpose and regulations, they will not bear any additional costs. More details can be found in the regulations.

Can a user of blinkee.city scooters be charged with financial penalties?

In case of any problems, please contact:
by phone: +48 (22) 290 25 25 or
by chat available on the website http://blinkee.city and Facebook or
by email to contact.pl@blinkee.city

Who can I contact in case of any problems?

Yes. All persons over 60 years of age and students can get a 15% discount on all trips (in case of students, after sending us a scan or a photo of their current student ID). There are also some occasional discounts, which are granted to all users. Details can be found on our Social Media (Instagram, Facebook).

Are there any discounts applicable?

Log in to the blinkee.city application

  • In the menu choose the tab: “Promotion codes”.
  • Enter the appropriate character string in the “discount code” box. Remember that each discount code can be used only once.
  • Your minute account balance will be credited with the amount corresponding to the discount code.
How to use the “promotion codes” tab?

Go to the Documents tab in the blinkee application. Select the relevant document type, then add a photo of the first and second page of the document.

When adding documents, remember the following rules:

  • the document must be valid and not damaged;
  • a photograph and information contained on the document must be legible;
  • the following documents are proof of eligibility to drive a motor vehicle in Poland: a driving licence issued in Poland and an international driving licence issued abroad; a driving licence issued in a European Union country;
  • if you are at least 13 years old and you want to use our bikes, remember to get a parental/legal guardians consent.
How can I add the required documents?

You can rent electric scooters for a group ride from one account.

Can I rent more than one vehicle on one account?

You can pay for the ride via the mobile application by going to the History tab. All you need to do is to choose the payment method or go to your History tab-Rides Hitsory and redo the payment in case you have your payment card linked to the account.

How can I pay for the ride?

Maximum rental cost may vary by region, for more details please visit: https://blinkee.city/pl/price-list
Daily fee is valid from 00:00 to 23:59. If this amount is exceeded during your ride, you can continue to use the vehicle for free. Remember that you can change vehicles within the same vehicle group as part of the daily fee. If you have been charged a daily fee, you may still be charged for leaving your vehicle outside the zone.

What is the daily charge?

These are green areas and places with high pedestrian traffic. In such a zone, the maximum speed of the scooter is limited. This zone is marked in grey in the app.

What is a limited speed zone for scooters?

Places from which the scooter can be rented, parked or returned. These points are marked by a "P" on the map in the mobile application.

What are Mobility Points?

The red zone is a zone in which parking a vehicle is strictly forbidden. Leaving vehicles in the red zone might result in charging a fee as per our Terms and Conditions.

What is a red zone in the mobile application?

To add a new payment card, select the Payments tab in the app -> Add a new card. The previous card will automatically be removed.
If you want to remove your payment card permanently - please contact us via chat or send us an email at contact.pl@blinkee.city.

How to update my payment card in the blinkee.city application?

By contacting our customer service department. If you would like to change your personal data - reach us via chat or send us an e-mail at contact.pl@blinkee.city

How can I add my payment card or delete payment card in the blinkee.city application?

By contacting our customer service department. If you would like to delete your account - send us an e-mail at contact.pl@blinkee.city. Please add a clause: 'I hereby declare that the information provided is true and correct.'

How can I delete my account?

Receiving invoices for blinkee rides - mopeds or scooters - is possible. All you need to do is in the blinkee.city application, in the Payments tab, select the Invoice data option and enter the entity's data there. The invoice for the rental or pre-paid top-up is sent to the e-mail address.

How can I get my invoice?